/* Support Page Layout */
.main-content {
    min-height: calc(100vh - 80px); /* Adjust based on header height */
    padding: 3rem 2rem;
    background-color: var(--bg);
}

.container {
    max-width: 1280px;
    margin: 0 auto;
    padding: 0 2rem;
    width: 100%;
    box-sizing: border-box;
}

/* Support Center Content */
.service-content {
    background-color: var(--card);
    border: 1px solid var(--card-border);
    border-radius: var(--radius-lg);
    padding: 2rem;
    box-shadow: var(--shadow);
}

.service-content h2 {
    color: var(--text);
    margin-bottom: 1.5rem;
    font-size: 2rem;
    font-weight: 700;
}

/* Header styles - Matches theme.css header */
.header {
    background: var(--flag-white);
    border-bottom: 4px solid var(--flag-red);
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08);
    padding: 1rem 0;
    position: sticky;
    top: 0;
    z-index: 100;
}

.header::before {
    content: '';
    position: absolute;
    bottom: -4px;
    left: 0;
    right: 0;
    height: 2px;
    background: var(--flag-blue);
}

.header .container {
    max-width: 100%;
    width: 100%;
    margin: 0;
    padding: 0 2rem;
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 2rem;
    box-sizing: border-box;
}

.logo-container {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    flex-shrink: 1;
    min-width: 0;
    max-width: 100%;
    overflow: hidden;
}

.logo-icon {
    width: 32px;
    height: 32px;
}

.logo {
    color: var(--text);
    font-size: 1.25rem;
    font-weight: 700;
    margin: 0;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    min-width: 0;
}

.go-home-container {
    margin-left: auto;
}

.go-home-button {
    color: var(--text);
    text-decoration: none;
    font-size: 0.95rem;
    font-weight: 600;
    font-family: inherit;
    background: none;
    border: none;
    cursor: pointer;
    padding: 0.5rem 1rem;
    border-radius: var(--radius);
    transition: var(--transition);
    margin: 0;
}

.go-home-button:hover {
    background: rgba(60, 59, 110, 0.08);
    text-decoration: none;
}

.go-home-button:visited {
    color: var(--text);
}

.ticket-form-container {
    background-color: var(--card);
    border: 1px solid var(--card-border);
    border-radius: var(--radius-lg);
    padding: 1.5rem;
    margin-bottom: 1.5rem;
    box-sizing: border-box;
}

.ticket-form-group {
    margin-bottom: 1.5rem;
    box-sizing: border-box;
}

.ticket-form-group label {
    display: block;
    margin-bottom: 0.5rem;
    font-weight: 600;
    color: var(--text);
}

.ticket-form-group input,
.ticket-form-group textarea {
    width: 100%;
    padding: 0.875rem;
    border: 1px solid var(--card-border);
    border-radius: var(--radius);
    font-family: inherit;
    font-size: 1rem;
    background-color: var(--bg-elevated);
    color: var(--text);
    transition: var(--transition);
    box-sizing: border-box;
}

.ticket-form-group input:focus,
.ticket-form-group textarea:focus {
    outline: none;
    border-color: var(--accent);
    box-shadow: 0 0 0 3px var(--accent-glow);
}

/* Support Center Specific Styles */
.support-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 2rem;
}

.support-header i {
    color: var(--text-muted);
}

.tickets-container {
    margin-top: 1rem;
}

.tickets-table {
    width: 100%;
    border-collapse: collapse;
    color: var(--text);
}

.tickets-table th,
.tickets-table td {
    padding: 1rem;
    text-align: left;
    border-bottom: 1px solid var(--card-border);
}

.tickets-table th {
    font-weight: 600;
    color: var(--text-muted);
    background-color: var(--bg);
}

.tickets-table tbody tr {
    transition: var(--transition);
    cursor: pointer;
}

.tickets-table tbody tr:hover {
    background-color: var(--bg);
}

.ticket-status {
    display: inline-block;
    padding: 0.25rem 0.5rem;
    border-radius: 12px;
    font-size: 0.85rem;
    font-weight: 500;
    text-transform: capitalize;
}

.ticket-status--open {
    background-color: rgba(34, 197, 94, 0.2);
    color: rgb(34, 197, 94);
}

.ticket-status--in_progress {
    background-color: rgba(59, 130, 246, 0.2);
    color: rgb(59, 130, 246);
}

.ticket-status--closed {
    background-color: rgba(107, 114, 128, 0.2);
    color: rgb(107, 114, 128);
}

.ticket-status--pending {
    background-color: rgba(245, 158, 11, 0.2);
    color: rgb(245, 158, 11);
}

/* ===== TICKET MODAL STYLES - CORRECT STRUCTURE ===== */

.ticket-chat-container {
    display: flex;
    flex-direction: column;
    height: 100%;
    width: 100%;
    position: relative;
    max-height: calc(90vh - 120px); /* Account for modal header and padding */
}

.ticket-header {
    position: sticky;
    top: 0;
    background: var(--card);
    padding: 1.5rem;
    border-bottom: 1px solid var(--card-border);
    z-index: 2;
    flex-shrink: 0;
}

.ticket-title {
    margin: 0;
    font-size: 1.5rem;
    font-weight: 700;
    color: var(--text);
    margin-bottom: 0.75rem;
}

.ticket-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 1rem;
    font-size: 0.9rem;
    color: var(--text-muted);
}

.ticket-messages {
    flex: 1;
    overflow-y: auto;
    min-height: 0;
    padding: 1.5rem;
    padding-bottom: 0;
    /* Remove fixed max-height and let flexbox handle it */
}

.ticket-messages::-webkit-scrollbar {
    width: 8px;
}

.ticket-messages::-webkit-scrollbar-track {
    background: var(--bg);
    border-radius: 4px;
}

.ticket-messages::-webkit-scrollbar-thumb {
    background: var(--card-border);
    border-radius: 4px;
}

.ticket-messages::-webkit-scrollbar-thumb:hover {
    background: var(--text-muted);
}

.message {
    margin-bottom: 1.5rem;
    padding: 1rem;
    border-radius: var(--radius-lg);
}

/* Message separator line */
.message-separator {
    height: 1px;
    background-color: var(--card-border);
    margin: 1rem 2rem;
    opacity: 0.5;
}

.message--user {
    background-color: var(--card);
    border: 1px solid var(--card-border);
    margin-left: 2rem;
}

.message--support {
    background-color: var(--bg);
    margin-right: 2rem;
    border: 1px solid var(--card-border);
}

.message-header {
    display: flex;
    justify-content: space-between;
    margin-bottom: 0.5rem;
    font-size: 0.9rem;
    color: var(--text-muted);
}

.message-author {
    font-weight: 600;
    color: var(--text);
}

.message-time {
    opacity: 0.7;
    font-size: 0.8rem;
}

.message-content {
    line-height: 1.7;
    color: var(--text);
    word-wrap: break-word;
    white-space: pre-wrap;
}

.message-actions {
    position: absolute;
    top: 0.75rem;
    right: 0.75rem;
    opacity: 0;
    transition: var(--transition);
}

.message--user:hover .message-actions {
    opacity: 1;
}

.message-action-btn {
    background: var(--bg);
    border: 1px solid var(--card-border);
    color: var(--text);
    padding: 0.375rem 0.75rem;
    border-radius: var(--radius);
    cursor: pointer;
    font-size: 0.8rem;
    font-weight: 500;
    transition: var(--transition);
}

.message-action-btn:hover {
    background: var(--accent);
    border-color: var(--accent);
    color: white;
    transform: translateY(-1px);
}

.ticket-reply-area {
    position: sticky;
    bottom: 0;
    background: var(--card);
    padding: 1.5rem;
    border-top: 1px solid var(--card-border);
    z-index: 2;
    flex-shrink: 0;
    margin-top: auto;
}

.reply-form {
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
}

.reply-input {
    width: 100%;
    padding: 0.875rem;
    border: 1px solid var(--card-border);
    border-radius: var(--radius-lg);
    font-family: inherit;
    font-size: 1rem;
    resize: none;
    background-color: var(--bg-elevated);
    color: var(--text);
    min-height: 80px;
    transition: var(--transition);
}

.reply-input:focus {
    outline: none;
    border-color: var(--accent);
    box-shadow: 0 0 0 3px var(--accent-glow);
}

.reply-submit-btn {
    background-color: var(--accent);
    color: white;
    padding: 0.875rem 1.75rem;
    border: none;
    border-radius: var(--radius-lg);
    font-weight: 600;
    font-size: 1rem;
    cursor: pointer;
    transition: var(--transition);
    align-self: flex-end;
}

.reply-submit-btn:hover:not(:disabled) {
    background-color: var(--accent-hover);
    transform: translateY(-1px);
    box-shadow: 0 4px 12px var(--accent-glow);
}

.reply-submit-btn:disabled {
    opacity: 0.5;
    cursor: not-allowed;
}

/* Edit message styles */
.edit-message-form {
    margin-top: 0.75rem;
    padding-top: 0.75rem;
    border-top: 1px solid var(--card-border);
}

.edit-message-input {
    width: 100%;
    min-height: 80px;
    padding: 0.75rem;
    border: 1px solid var(--card-border);
    border-radius: var(--radius-lg);
    background-color: var(--bg-elevated);
    color: var(--text);
    font-family: inherit;
    resize: vertical;
    margin-bottom: 0.75rem;
    transition: var(--transition);
}

.edit-message-input:focus {
    outline: none;
    border-color: var(--accent);
    box-shadow: 0 0 0 3px var(--accent-glow);
}

.edit-message-actions {
    display: flex;
    gap: 0.75rem;
    justify-content: flex-end;
}

.edit-btn, .cancel-btn {
    padding: 0.5rem 1rem;
    border: none;
    border-radius: var(--radius-lg);
    cursor: pointer;
    font-size: 0.9rem;
    font-weight: 600;
    transition: var(--transition);
}

.edit-btn {
    background-color: var(--success);
    color: white;
}

.edit-btn:hover {
    filter: brightness(1.1);
    transform: translateY(-1px);
}

.cancel-btn {
    background-color: var(--text-muted);
    color: white;
}

.cancel-btn:hover {
    filter: brightness(0.9);
}

/* Loading and empty states */
.loading-messages,
.no-messages {
    display: flex;
    align-items: center;
    justify-content: center;
    height: 100%;
    color: var(--text-muted);
    font-style: italic;
    font-size: 1rem;
}

/* Loading States */
.loading-tickets {
    text-align: center;
    padding: 3rem 2rem;
    color: var(--text-muted);
    font-size: 1.125rem;
}

/* Empty States */
.no-tickets {
    text-align: center;
    padding: 4rem 2rem;
    color: var(--text-muted);
    font-size: 1.125rem;
    background: var(--card);
    border: 1px solid var(--card-border);
    border-radius: var(--radius-lg);
}

/* New replies indicator styles */
.ticket-row--unread {
    background-color: rgba(59, 130, 246, 0.05);
    border-left: 3px solid rgb(59, 130, 246);
}

.ticket-row--unread:hover {
    background-color: rgba(59, 130, 246, 0.1);
}

.ticket-subject-container {
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

.ticket-subject {
    flex: 1;
}

.new-replies-indicator {
    display: inline-flex;
    align-items: center;
    gap: 0.375rem;
    background-color: rgb(59, 130, 246);
    color: white;
    font-size: 0.75rem;
    font-weight: 500;
    padding: 0.25rem 0.5rem;
    border-radius: 12px;
    white-space: nowrap;
    animation: pulse-glow 2s ease-in-out infinite;
}

.new-replies-indicator svg {
    flex-shrink: 0;
    opacity: 0.9;
}

@keyframes pulse-glow {
    0%, 100% {
        box-shadow: 0 0 0 0 rgba(59, 130, 246, 0.4);
    }
    50% {
        box-shadow: 0 0 0 4px rgba(59, 130, 246, 0.1);
    }
}

/* Responsive adjustments */
@media (max-width: 768px) {
    .main-content {
        padding: 2rem 1.5rem;
    }

    .container {
        padding: 0 1.5rem;
    }
    
    .header {
        overflow-x: hidden;
        max-width: 100vw;
    }

    .header .container {
        padding: 0 1.5rem;
        gap: 1rem;
        overflow: hidden;
    }
    
    .service-content {
        padding: 1.5rem;
    }
    
    .service-content h2 {
        font-size: 1.5rem;
    }
    
    .support-header {
        flex-direction: column;
        gap: 1rem;
        align-items: flex-start;
    }
    
    .ticket-chat-container {
        max-height: calc(80vh - 100px); /* Adjust for mobile */
    }
    
    .ticket-header {
        padding: 1rem;
    }
    
    .ticket-messages {
        padding: 1rem;
    }
    
    .message--user,
    .message--support {
        margin-left: 0;
        margin-right: 0;
    }
    
    .ticket-reply-area {
        padding: 1rem;
    }

    .ticket-subject-container {
        flex-direction: column;
        align-items: flex-start;
        gap: 0.5rem;
    }
    
    .new-replies-indicator {
        font-size: 0.7rem;
        padding: 0.2rem 0.4rem;
    }
}

@media (max-width: 480px) {
    .main-content {
        padding: 1.5rem 1rem;
    }

    .container {
        padding: 0 1rem;
    }

    .header .container {
        padding: 0 1rem;
        gap: 0.5rem;
        max-width: 100vw;
        box-sizing: border-box;
    }
    
    .logo-container {
        flex: 1 1 auto;
        min-width: 0;
    }
    
    .logo {
        font-size: 0.9rem;
    }
    
    .logo-icon {
        width: 24px;
        height: 24px;
    }

    .service-content {
        padding: 1rem;
    }

    .ticket-form-container {
        padding: 1rem;
    }
}